What are your delivery times?
On-demand manufacturing
Some of our products are made on demand especially for you. This approach allows us to guarantee impeccable quality and avoid overstocking. Each piece thus receives all the attention it deserves before leaving the workshops in France.
Where to find the exact lead time?
The manufacturing time may vary depending on the technical complexity or the type of product (craft, customization, etc.):
- Check the product sheet: The specific delivery time is always indicated on the page of each item.
Please note: If your order includes several items with different lead times, the overall lead time will generally be based on the item requiring the longest preparation time.
Where are your products made and from where are they shipped?
To limit intermediaries and guarantee the quality of our items, your orders are shipped directly from our partners' manufacturing workshops or our storage warehouse located in northern France
How do I place an order?
1. Order directly online
You can shop independently on our website 24/7:
- Browse our catalog and add the items of your choice to your cart.
- Confirm your order by following the secure payment steps.
- Receive immediate confirmation by email.
2. Contact us for personalized support
If you prefer human contact, have a technical question, or need a specific quote, you can place an order by contacting us directly:
- By phone: +33777301253
- By email: Contact@wooderna.com
- Via our contact form: Available in the "Contact" section of the website.
Can I customize the product or request a specific size?
Yes, some of our products can be customized to meet your needs, particularly in terms of finishes, colors, or certain dimensions.
For any specific request, please contact us directly: our team will be happy to review your project and propose a suitable solution.
What payment methods do you accept?
We accept major payment methods to facilitate your purchases: credit card, PayPal, and standard online payments.
It is also possible to pay for your order by bank transfer or check. In this case, please contact us directly so we can assist you with the process.
How can I track my order?
You can track your order by visiting our order tracking page, where you'll find the latest information about your shipment.
For any questions, please do not hesitate to contact our customer service, who will be happy to assist you.
What is your return policy?
Right of withdrawal
In accordance with current regulations, you have a period of 14 calendar days from receipt of your order to change your mind and return the product to us.
Return costs
- Borne by the customer: When exercising your right of withdrawal (if you no longer like the product or if you have changed your mind), the return shipping costs remain at your expense.
- Borne by us: If the return is due to an error on our part during order preparation or a defective product, we will fully cover the return costs.
Return conditions
To obtain a refund, the item must be returned in its original condition and in its intact packaging. Any damaged or incomplete product will not be eligible for a full refund.
